Painless Flight Compensation: Qubiz Helps Aviclaim Grow Through AI Efficiency

Aviclaim is a Dutch legal claims service. They help air passengers across mainland Europe claim compensation for delayed, canceled, overbooked, or denied boarding flights.

Our long-term partnership and innovative IT services have significantly contributed to Aviclaim's ability to provide a painless flight compensation experience and manage their substantial post-COVID growth.


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IT Consulting

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Application Development

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Artificial Intelligence

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Data Science

Collaboration Impact

25,000 Claims/Year


Are processed automatically, while roughly 10,000 people are helped

90% Claim Compensation Success


Instant response classification ensures that 90% of claims get paid quickly

AI Agent Development

An intelligent agent capable of quick and accurate decision-making

How Qubiz helped Aviclaim

Qubiz has helped Aviclaim enhance its capabilities and operational efficiency. Aviclaim chose Qubiz due to our track record of creating process automation solutions that allow employees to switch from manual tasks to high-value activities.


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Our challenge

Post-Covid, Aviclaim saw a major growth period. Due to the high volume of work, potential customers had to wait days for a response. Their manual process of answering emails and deciding which claims could be successful restricted Aviclaim from scaling their operations to handle even more claims.

Our approach

As their long-term partner, Qubiz developed an AI agent capable of classifying airline responses based on their probability of success.

Using a ChatGPT integration, scanning and interpreting incoming airline responses is much more efficient. The agent now classifies email responses into categories such as “claim acceptance” or “claim rejection.

IT Consultancy

The team has deep knowledge of all of Aviclaim’s systems, allowing us to propose smart solutions

Data Science

Ensuring accurate results thanks to the Qubiz data science and AI expertise

ChatGPT integration

Integrating ChatGPT into their email system, leading to fast response categorisation

Technologies

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Business outcomes

Qubiz plays a pivotal role in Aviclaim's operations, primarily by enhancing process efficiency and supporting their rapid growth.

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Going from a manual process to fast and smart decision making

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AI agent takes care of repetitive administrative tasks and is constantly learning

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Aviclaim has been able to not only handle 25,000 claims, but also expand their operations to manage even more

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As their tech and business partner, we provide continuous support for improvements

What our partners say

Remco Kuilman

Remco Kuilman

Founder & Director @ AVICLAIM

As we’ve worked now for 7 years with Qubiz, we had very innovative projects such as great-working chatbot where people could submit a claim – which is now actually an upcoming thing, but we had it already 5 years ago… I would recommend Qubiz because they are a flexible company, they do what they say they are going to deliver, and they are also open for feedback. If you have to switch companies, it costs a lot of energy, it brings a lot of costs. I think that’s one of the key points from Qubiz, that you can create a long-lasting relationship with them.

WANT TO ACCELERATE YOUR GROWTH LIKE AVICLAIM DID?

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