Painless Flight Compensation: Qubiz Helps Aviclaim Grow Through AI Efficiency
Aviclaim is a Dutch legal claims service. They help air passengers across mainland Europe claim compensation for delayed, canceled, overbooked, or denied boarding flights.
Our long-term partnership and innovative IT services have significantly contributed to Aviclaim's ability to provide a painless flight compensation experience and manage their substantial post-COVID growth.
Services
IT Consulting
Application Development
Artificial Intelligence
Data Science
Collaboration Impact
25,000 Claims/Year
Are processed automatically, while roughly 10,000 people are helped
90% Claim Compensation Success
Instant response classification ensures that 90% of claims get paid quickly
AI Agent Development
An intelligent agent capable of quick and accurate decision-making
How Qubiz helped Aviclaim
Qubiz has helped Aviclaim enhance its capabilities and operational efficiency. Aviclaim chose Qubiz due to our track record of creating process automation solutions that allow employees to switch from manual tasks to high-value activities.
Our challenge
Post-Covid, Aviclaim saw a major growth period. Due to the high volume of work, potential customers had to wait days for a response. Their manual process of answering emails and deciding which claims could be successful restricted Aviclaim from scaling their operations to handle even more claims.
Our approach
As their long-term partner, Qubiz developed an AI agent capable of classifying airline responses based on their probability of success.
Using a ChatGPT integration, scanning and interpreting incoming airline responses is much more efficient. The agent now classifies email responses into categories such as “claim acceptance” or “claim rejection.
IT Consultancy
IT Consultancy
The team has deep knowledge of all of Aviclaim’s systems, allowing us to propose smart solutions
Data Science
Data Science
Ensuring accurate results thanks to the Qubiz data science and AI expertise
ChatGPT integration
ChatGPT integration
Integrating ChatGPT into their email system, leading to fast response categorisation
Technologies
Business outcomes
Qubiz plays a pivotal role in Aviclaim's operations, primarily by enhancing process efficiency and supporting their rapid growth.
Going from a manual process to fast and smart decision making
AI agent takes care of repetitive administrative tasks and is constantly learning
Aviclaim has been able to not only handle 25,000 claims, but also expand their operations to manage even more
As their tech and business partner, we provide continuous support for improvements
What our partners say
Remco Kuilman
As we’ve worked now for 7 years with Qubiz, we had very innovative projects such as great-working chatbot where people could submit a claim – which is now actually an upcoming thing, but we had it already 5 years ago… I would recommend Qubiz because they are a flexible company, they do what they say they are going to deliver, and they are also open for feedback. If you have to switch companies, it costs a lot of energy, it brings a lot of costs. I think that’s one of the key points from Qubiz, that you can create a long-lasting relationship with them.
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