Aviclaim
Empowering Legal Tech Innovation with AI and Automation
In legal services, speed and accuracy decide outcomes. When thousands of compensation claims move through a system every week, the difference between manual handling and intelligent automation shapes how fast customers are paid, how confidently lawyers act, and how sustainably the business scales.
A Decade-Long Strategic Partnership
The Qubiz team has worked alongside Aviclaim since 2013, supporting the company's mission to streamline flight compensation handling across Europe through automation, AI, and continuous innovation.
Aviclaim helps air passengers claim compensation for delayed, cancelled, or overbooked flights under EU regulations, handling more than 25,000 cases each year. As the business grew across Europe, manual processing began to limit response times and scalability. Together, Qubiz and Aviclaim rebuilt the entire digital ecosystem into an AI-driven platform hosted on Microsoft Azure, combining customer-facing whitelabel websites, sophisticated back-office systems, and low-code orchestration that empowers the Aviclaim team to evolve workflows independently.
Driving Legal Tech Forward with AI and Automation
Four integrated capabilities that drive precision, scale, and legal defensibility.
- 01
Predicting claim outcomes with precision
Our work focuses on analysing historical claims, airline behaviour, and external data to estimate the likelihood of success for each case. The model helps Aviclaim prioritise high-probability claims and make informed buy or litigate decisions, turning data into a strategic advantage at every stage of the legal process.
- 02
Automating multilingual communication at scale
Thousands of emails reach Aviclaim every day from customers, airlines, and partners. Using AI, the platform classifies messages by source, topic, and urgency, extracts claim references, and drafts responses across multiple languages. Response times have moved from days to minutes, freeing the team to focus on cases that need human judgement.
- 03
Building AI assistants that support every workflow
A suite of intelligent assistants now supports Aviclaim's daily operations, from identifying missing documents and validating compensation amounts to verifying whether disruptions were caused by extraordinary events such as strikes or natural disasters. Each assistant integrates seamlessly into existing workflows, saving hours of manual work and reducing errors across the team.
- 04
Empowering the team through low-code orchestration
By adopting N8N as the orchestration layer, Aviclaim's team can build, adjust, and fine-tune automation logic without deep technical expertise. The platform gives them full control and the agility to respond to new business needs as they emerge.
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